Tuesday, April 1, 2008

Time Deposit: Part One

This entire month was a long wait.

I'm starting to grow less fond of banks. I know that they're institutions and being that as it may, all institutions make people wait (eg, LTO, Schools, need I say more?). And so much so in this case than others.

At about 11:00am I was about to deposit my payments in RCBC and saw that there were less than 20 people in the room. Then I thought to myself, this shouldn't be that long of a wait, seeing that there were two tellers staffed that time. So I grabbed my queue number and a brochure, sat, then intently waited, carefully surveying the teller's desk for people's queue numbers to be called in.

I was number 20.

My seat was at the back, next to one of the manager's desks, being the last one who entered before lunch. In my boredom, I glanced at her monitor and saw that she was filling in the liquidation for expenses used by other people in the bank. There were multitudes upon multitudes of data when suddenly the quirkiest thing caught my eye, the text said:

"Taxi Fair".

Taxi Fair? I would have thought that bank employees would have known better English than most, their being on the forefront of Pinoy customer service (or at least one of the very few places you could get some customer service)

Thirty minutes after, number 11 was called. My eyes grew wide in anticipation. I was finger-counting the minutes per customer and if my calculations were correct, within the next 20 minutes they would be serving me.

About 10 minutes later, (insert horror music here) a delivery guy from Chowking (a popular Filipino fast-food chain) came in and distributed the meals.

Now, one of the tellers were on lunch break and the time I calculated per customer suddenly doubled; I was now 40 minutes away from banking heaven. Everything was copacetic until the guys from the armored van started bringing in the cash. Perhaps they were understaffed, or this was just the Philippines but the teller rocketed off to the back of the bank to escort the guards and the manager inside the safe.

An hour later, I deposited Php 6,000.00 in less than one minute.

I love this system and the good fraction of my time it has made me waste.

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